Privacy Policy

This Privacy Policy sets out how I, Lisa Stevens, collect and process your personal data through your use of this website, https://www.lisas.store (my website), or where I otherwise obtain or collect your personal information. This Privacy Policy is effective from 01/10/2022.

Please read this Privacy Policy carefully. I recommend that you print off a copy of this Privacy Policy and any future versions in force from time to time for your records.

Contents

Summary
My details
How I collect or obtain personal information about you
Personal information I collect or obtain about you
How I use your personal information
How long I retain your personal information
How I secure your personal information
My use of cookies and similar technologies
Your rights in relation to your personal information
Your right to object to the processing of your personal information for certain purposes
Consequences of not providing your personal information to me
Changes to my Privacy Policy
Changes to your information
Children’s Privacy
California Do Not Track Disclosures
Copyright, credit and logo

Summary

This summary provides an overview of how I obtain, store and use your personal information. It is intended to provide a very general overview only. It is not complete and must be read in conjunction with the corresponding full sections of this Privacy Policy.

Data controller: Lisa Stevens
How we collect or obtain your information:
- when you provide it to me (e.g. by contacting me, completing a checkout process, placing an order on my website, signing up to my newsletter).
- from your use of my website, using cookies

Personal information I collect: name, contact details, information about your computer (e.g. your IP address and browser type), payment information (e.g. your credit or debit card details when making payment through our website), information about how you use my website (e.g. which pages you have viewed, the time you viewed them, and what you clicked on), information about your mobile device (such as your geographical location).
How I use your personal information: for administrative and business purposes (particularly to contact you and process orders you place on my website), to improve my business and website, for advertising and analytical purposes, in connection with my legal rights and obligations and for certain additional purposes only with your explicit consent.
Disclosure of your personal information to third parties: only to the extent necessary to run my business, fulfil any contracts I enter into with you, where required by law or to enforce my legal rights.
Do I sell personal information to third parties: No
How long I retain your personal information: for no longer than necessary, taking into account any legal obligations I have (e.g. to maintain records for tax purposes) and any other legal basis I have for using your personal information e.g. your consent, performance of a contract with you or our legitimate interests as a business.
How I secure your personal information: using appropriate technical and organisational measures such as storing your personal information on secure servers, encrypting transfers of data to or from our servers, encrypting payments on our site via Secure Sockets Layer (SSL) and only granting access to your personal information where necessary .
Use of cookies: I use cookies and similar information-gathering technologies such as web beacons on our website including analytical and targeting cookies. To find out more please visit our cookies policy here: https://www.lisas.store/cookie-policy/
Transfers of your personal information outside the European Economic Area: I will not transfer your personal information outside of the European Economic Area. Where I do so, I will ensure appropriate safeguards are in place.
Your rights in relation to your personal information
- to access your personal information and to be informed about its use
- to correct your personal information
- to have your personal information deleted
- to restrict the use of your personal information
- to object to the use of your personal information
- to complain to a supervisory authority
- to withdraw your consent to the use of your personal information
to use appropriate technical and organisational measures such as storing personal information on secure servers
only granting access to personal information where necessary
using a non-standard URL for logging in to the content management system

Contact Details

The Data Controller in respect of our website is Lisa Stevens of Lisas.store Norwich, Norfolk, United Kingdom. You can contact the Data Controller by writing to Lisa Stevens at enquiries@lisas.store.

If you have any questions about this Privacy Policy, please contact the Data Controller.

How I collect or obtain personal information about you

Information collected from you

I collect personal data about you. This means any information about an individual from which that person can be identified. This data is only collected from you when you provide it to us, such as through your use of my website and its features, when you contact me directly by email, phone, in writing, or via social media, when you order goods and services, when you use any of my other websites or applications or any other means by which you provide personal information to me.

Information received about you from third parties

I may receive information about you from third parties such as our affiliates, business partners, (where authorised or permitted by law) credit and fraud checking agencies, as well as third parties with whom I have had no prior contact.

Information collected from your use of my website

I also collect information about your use of my website through cookies and similar technologies. My cookies policy sets out more of the information on how I use cookies and similar technologies to collect information about you. You can access our cookies policy via this link: https://www.cotswoldgiftgallery.co.uk/cookie-policy/

Personal information I collect or obtain about you

The type of information I collect about you includes information such as:

your name;
your email address;
your address;
your phone number;
your payment information (e.g. your credit or debit card details);
your IP address;
information about your device (e.g. device and browser type);
information about how you use our website (e.g. which pages you have viewed, the time you viewed them and what you clicked on);
information about your mobile device (such as your geographical location);

Information received from you

When you contact me by email, the information I collect about you will be your name and email address and any other information you provide to me.

When you contact us using the contact form on our website, we will collect:

your name
email address

I also collect any other information you provide to us, including any optional information.

When you place an order for goods or services on my website, I will collect:

your name
email address
phone number
billing address
shipping address
company name (if applicable)
payment details

I also collect any other optional information you provide to me collected by optional fields.

Information received from third parties

Information I obtain from third parties will generally be your name and contact details, but also any additional information they provide to me.

I may also obtain personal information about you from certain publicly accessible sources, such as the electoral register, online customer databases, business directories, media publications, social media, websites, and other publicly accessible sources.

Please note that there are circumstances in which I may not be required to provide you with the information contained in this Privacy Policy (if you already have the information, for example).

Circumstances where I will provide you with the information in this Privacy Policy if we obtain your personal information from someone other than you

Where I obtain personal information about you from a source other than yourself, I will provide you with the information in this Privacy Policy unless:

you already have the information;
providing you with the information would prove impossible or would involve a disproportionate effort;
I’m under an EU or EU member state law obligation to obtain or disclose the information which provides appropriate measures to protect your legitimate interests; or
I’m obliged to keep the information confidential as a result of an obligation of professional secrecy regulated by EU or EU member state law.

Timeframes for providing you with the information in this Privacy Policy where I have obtained your personal information from a source other than you

Where I obtain personal information about you from a source other than yourself, and I’m required to provide you with the information in this Privacy Policy, I will provide it to you at the following points in time:

if I intend to use your personal information to communicate with you, at the point when I first communicate with you;
if we envisage that we will disclose your personal information to a third party, when we disclose your personal information to that third party (at the latest); and
in any other circumstances, within a reasonable period after obtaining your personal information (and in any event within one month at the latest), taking into account the specific circumstances in which we use your personal information.

How I use your personal information

I will only use your personal information when the law allows me. Most commonly, I will use your personal data in the following circumstances:

Administrative and business purposes

Improving my website and business, including personalising our website and services for you and other customers. This is necessary for my legitimate interest of better understanding our customers’ and potential customers’ preferences and tailoring my website, products and services to their needs, preferences and desires.
Communicating directly with you with information, updates and changes to my website and in response to enquiries I receive from you. This is necessary for my legitimate interests of informing you about changes to my business, website and privacy policy and responding to enquiries I receive from you.
Providing you with offers relating to my products and services which are similar to the products and services which you purchased from me or were in negotiations to purchase from me (provided that you did not opt-out from receiving such communications either at the time or subsequently). This is necessary for my legitimate interest of direct marketing and advertising our products and services.
Protecting my business and our business interests, including for the purposes of credit and background checks, fraud and website misuse prevention and debt recovery. This is necessary for my legitimate interests of preventing criminal activity such as fraud or money laundering, for ensuring that my website and services are not misused. Where I carry out credit and background checks, I will only carry out such checks to the extent that I’m permitted or authorised by law to do so and to the minimum extent necessary.
Communicating with my business advisors and legal representatives. This is necessary for my legitimate interests of obtaining legal or professional business advice. In such circumstances, I will only share your personal information where it is necessary to do so, to the minimum extent necessary, subject to appropriate confidentiality restrictions and on an anonymised basis wherever possible.
Sharing your personal information with third parties, including service providers and data processors, which are either related to or associated with the running of my business (including to third parties within our corporate group from time to time), such as my business partners, insurers, accountants, affiliates, associates, suppliers, independent contractors, email providers, IT and web development service providers. I will share your personal information with these third parties where it is necessary for our legitimate interest of running and managing my business effectively, fulfilling our contractual obligations (e.g. to my insurers) or for my own direct marketing purposes. Where you purchase goods or services from me or request that we take steps to do so, I may also need to share your personal information with such third parties in order to perform a contract which I have entered into with you or to take steps, at your request, to enter into a contract with you. Where I share your personal information with such third parties, I will do so strictly on a need-to-know basis, subject to appropriate confidentiality restrictions, on an anonymised basis as far as possible and only to the extent strictly necessary for any of these purposes.
Ensuring physical, network and information security and integrity. This is necessary for my legitimate interest of ensuring that our IT systems and networks are secure and uncompromised, including, for example, preventing malware, viruses, bugs or other harmful code, preventing unauthorised access to our systems, and any form of attack on, or damage to, our IT systems and networks.
In connection with disclosure requests and in the case of a business or share sale or sale or purchase of a business and/or assets, whether actual or potential. This is necessary for my legitimate interests of selling and/or ensuring and promoting the success of our business. Where we share your personal information with a prospective purchaser or seller, we will do so on a strictly need-to-know basis, subject to appropriate confidentiality restrictions, on an anonymised basis as far as possible and only to the extent strictly necessary for any of these purposes.

Advertising and analytical purposes

Providing statistical information to third parties such as Google Analytics, and SOZO Design Ltd. This is necessary for my and third parties’ legitimate interests of processing personal information for research purposes, including market research, better understanding our respective customers, and tailoring our respective products and services to their needs.
Displaying advertisements to you and analysing the information we receive in relation to those advertisements. This is necessary for my own and for third parties’ legitimate interests in direct marketing and advertising my and their products and services respectively, and for market research purposes.

Legal and enforcement of legal rights

Enforcing my legal rights. This is necessary for my legitimate interest of protecting my business and enforcing our contractual and other legal rights.
Indicating possible criminal acts or threats to public security to a competent authority. This is necessary for my legitimate interest of preventing crime, for compliance with a legal obligation to which I’m subject, in the general public interest or for the legitimate interests of governmental bodies and competent authorities that prevent crime.
In connection with any legal or potential legal dispute or proceedings. This is necessary for my legitimate interest of resolving disputes and making such disclosures as are required by law or which I consider, acting reasonably, are required by law.
Complying with laws, regulations and other legal requirements. I may need to use and process your personal information in order to comply with legal obligations to which we are subject. For example, I may require your personal information pursuant to a statutory obligation to conduct anti-money-laundering checks or to disclose your information to a court following receipt of a court order or subpoena. I may also need your personal information to comply with ongoing legal obligations, such as tax laws and regulations to which I’m subject (where you have placed an order for goods or services with me for example).

The processing of your personal information to comply with legal obligations to which I’m subject applies to legal obligations of other countries where they have been integrated into the legal framework of the United Kingdom, for example in the form of an international agreement which the United Kingdom has signed. Where the legal obligations of another country have not been so integrated, I will process your information to comply with such obligations where it is in my legitimate interest to do so.

Use of your personal information only where I have your consent

I will process your personal information for one or more of the following purpose(s) only where I have obtained your consent to do so:

To provide you with offers relating to goods and services we offer from time to time.

Opting Out

Where I process your personal information on the basis of your consent, you can withdraw your consent to such processing at any time by emailing me at enquiries@lisas.store.

How long I retain your personal information

In general, I will retain your information for no longer than necessary, taking into account the following:

the purpose(s) for which I’m are processing your personal information, such as whether it is necessary to continue to store that information in order to continue to perform my obligations under a contract with you or for our legitimate interests;
whether I have any legal obligation to continue to process your information, such as any record-keeping obligations imposed by applicable law; and
whether I have any legal basis to continue to process your personal information, such as your consent.

Where you order goods or services from me, I will retain your information for six years from the end of the financial year in which you purchased those goods or services from me, in accordance with my legal obligations to keep records for tax purposes.

Where you contact me with an enquiry, I will retain your information for as long as it takes to respond to and resolve your enquiry, and for a reasonable further period, after which point I will delete your information.

I take appropriate technical and organisational measures to secure your personal information and to protect it against unauthorised or unlawful use or processing as well as against the accidental loss or destruction of, or damage to, your personal information, including:

only sharing and providing access to your personal information to the minimum extent necessary, subject to confidentiality restrictions where appropriate, and on an anonymised basis wherever possible;
using secure servers to store your personal information;
verifying the identity of any individual who requests access to personal information prior to granting them access to personal information;
using Secure Sockets Layer (SSL) software or other similar encryption technologies to encrypt any payment transactions you make on or via our website;
only transferring your personal information via closed system or encrypted data transfers;

Transmission of information (including personal information) over the internet is not entirely secure, and if you submit any information to me over the internet (whether by email, via our website or any other means), you do so entirely at your own risk. I cannot be responsible for any costs, expenses, loss of profits, harm to reputation, damages, liabilities or any other form of loss or damage suffered by you as a result of your decision to transmit information to me by such means.

My use of cookies and similar technologies

Cookies are data files which are sent from a website to a browser to record information about users of a website.

I use cookies and similar technologies on or via our website. For further information on how I use cookies and similar technologies, including the information we collect through our use of cookies and similar technologies, please see our cookies policy, which is available via the following link: https://www.lisas.store/cookie-policy/

You can reject some or all of the cookies I use on or via our website by changing your browser settings, but doing so may impair your ability to my our website or some or all of its features. For further information about cookies, including how to change your browser settings, please visit www.allaboutcookies.org

You can also find out further information about your rights, as well as information on any limitations which apply to those rights, by reading the underlying legislation contained in Articles 12 to 22 and 34 of the General Data Protection Regulation (GDPR), which is available here: http://ec.europa.eu/justice/data-protection/reform/files/regulation_oj_en.pdf

Verifying your identity where you request access to personal information

Where you request access to personal information, I’m required by law to use all reasonable measures to verify your identity before doing so. Where I possess appropriate information about you on file, I will attempt to verify your identity using that information. If it is not possible to identity you from such information, or if I have insufficient information about you, I may require original or certified copies of certain documentation in order to be able to verify your identity before I’m able to provide you with access to your personal information.

These steps are necessary to verify your identity in order to reduce the risk of identity fraud or identity theft by persons other than yourself asking for access to your personal information.

Your right to object to the processing of your personal information for certain purposes

You have the following rights in relation to your personal information, which you may exercise in the same way as you may exercise the rights in the preceding section (Your rights in relation to your personal information):

to object to me using or processing your personal information where we use or process it in order to carry out a task in the public interest or for our legitimate interests, including ‘profiling’ (i.e. predicting your behaviour based on your personal information) based on any of these purposes; and
to object to me using or processing your personal information for direct marketing purposes (including any automated evaluation we make about you or any of your characteristics as a person, to the extent that it is related to such direct marketing).

You may also exercise your right to object me using or processing your personal information for direct marketing purposes by:

clicking the unsubscribe link contained at the bottom of any marketing email I send to you and following the instructions which appear in your browser following your clicking on that link;
sending an SMS message containing only the words “OPT OUT” in reply to any marketing communication we send by text message; or
sending an email to enquiries@lisas.store, asking that I stop sending you marketing communications or by including the words “OPT OUT”.

Whenever you object to direct marketing from us by a different communication method to that of the marketing communications you have received from me, you must provide me with your name and sufficient information to enable me to identify you in relation to the communications you have received (for example, if you have received text messages from me and you wish to unsubscribe by email, I may need you to provide me with your phone number in that email).

Consequences of not providing your personal information to me

Where you wish to purchase products or services from us, I require your personal information in order to enter into a contract with you. I may also require your personal information pursuant to a statutory obligation (in order to be able to send you an invoice for products and services you wish to order from me, for example).

If you do not provide your personal information, I will not be able to enter into a contract with you or to provide you with those products or services.

Changes to my Privacy Policy

I may change my Privacy Policy from time to time without providing prior notice to you. If required by law, I will make such changes to our Privacy Policy known to you by posting a notice on the website and/or by me posting an updated version of my Privacy Policy on my website with a new effective date stated at the beginning of it. My processing of your personal information will be governed by the practices set out in that new version of the

Where I intend to use your personal information for a new purpose other than the purpose(s) for which I originally collected it, I will provide you with information about that purpose and any other relevant information before I use your personal information for that new purpose and obtain your consent if required.

Changes to your information

Please inform me of any changes to any information (including personal information) which I hold about you so we can keep the information I hold about you accurate and up-to-date.

Children’s Privacy

Because I care about the safety and privacy of children online, we comply with the Children’s Online Privacy Protection Act of 1998 (COPPA). COPPA and its accompanying regulations protect the privacy of children using the internet. I do not knowingly contact or collect personal information from children under the age of 13. The website is not intended to solicit information of any kind from children under the age of 13.

It is possible that I may receive information pertaining to children under the age of 13 by fraud or deception. If we are notified of this, as soon as I verify the information, I will immediately obtain the appropriate parental consent to use that information or, if I’m unable to obtain such parental consent, I will delete the information from our servers. If you would like to notify me of our receipt of information about children under the age of 13, please do so by sending an email to enquiries@lisas.store

California Do Not Track Disclosures

“Do Not Track” is a privacy preference that users can set in their web browsers. When a user turns on a Do Not Track signal in their browser, the browser sends a message to websites requesting that they do not track the user. For information about Do Not Track, please visit www.allaboutdnt.org

At this time, I do not respond to Do Not Track browser settings or signals. In addition, I may use other technology that is standard to the internet, such as pixel tags, web beacons, and other similar technologies, to track visitors to the website, or one of the affiliated pages. Those tools may be used by us and by third parties to collect information about you and your internet activity, even if you have turned on the Do Not Track signal.

This Privacy Policy is based on a General Data Protection Regulation (Regulation (EU) 2016/769) (GDPR) compliant template provided by GDPR Privacy Policy. For further information, please visit https://gdprprivacypolicy.org

Where I display the GDPR Privacy Policy logo on my website, this is used to indicate that I have adopted a privacy policy template provided by GDPR Privacy Policy as the basis for this Privacy Policy.